Diabetische Haut - Grahams Natural

Diabetic feet

Frequently asked questions about our products

What makes Grahams Natural products so special for skin problems?

Grahams Natural offers medical-grade skin care from Australia, specifically developed for sensitive and problematic skin. Our products are based on natural ingredients and have clinically proven effectiveness for eczema, neurodermatitis, psoriasis and other skin problems. They are free from steroids and harmful additives. As far as we know, we are the only natural cosmetics brand whose products are certified as medical devices.

What are medical devices?

Medical products, such as our C+ cream, psoriasis cream or rosacea cream, have a medical purpose like medicines. Unlike medicines, they do not act directly on the body through chemical substances but rather physically, for example by forming a protective layer on the skin that acts like a physical barrier or by the products binding moisture in the skin through their composition without reacting chemically with the skin cells.

Benefits of Grahams Natural Medical Products for you:

  1. Safety : Our products undergo rigorous testing and must meet high quality standards.
  2. Effectiveness : They are specifically designed to treat skin problems such as eczema or psoriasis.
  3. Natural ingredients : We use skin-friendly, natural ingredients without harsh chemicals.
  4. Compatibility : Particularly suitable for sensitive skin as it is free from steroids and other problematic additives.
  5. Medical purpose : Our products go beyond pure cosmetics and offer targeted help for skin problems.
  6. Transparency : As medical devices, our products are subject to strict labeling regulations so that you know exactly what you are using.

By choosing Grahams Natural Medical Products, you are getting effective, safe products specifically formulated for your skin needs. YOU benefit from the expertise of a company that specializes in treating skin problems without sacrificing the benefits of natural ingredients.

Are your products well tolerated?

Yes, our products are generally very well tolerated. They were specially developed for sensitive and diseased skin and are particularly gentle to use. However, we would like to give you some important tips:

  1. Check ingredients : We recommend that every customer read the ingredients carefully before first use to ensure that you do not have any known allergies to any of the ingredients.
  2. Carry out a patch test : Before using the product on a large area for the first time, you should carry out a patch test. Apply a small amount of the product to an inconspicuous area of ​​your skin (e.g. in the crook of your arm) and observe this area for 24-48 hours. If no reaction occurs, you can generally use the product without any concerns.
  3. Possible transition reactions : If a skin reaction occurs when using the product despite a negative patch test, this does not necessarily mean that there is an intolerance. This can often be due to the fact that steroid-containing medication has been discontinued (keyword: Topical Steroid Withdrawal, TSW). Even if you have used chemical products before, it can take a while for your skin to adjust.
  4. Individual differences : Every skin is unique and can react differently. What is well tolerated by most people can, in rare cases, cause reactions in individuals.
  5. Medical advice : In case of doubt or if skin reactions persist, you should always consult a doctor. He or she will be best placed to assess whether this is a normal transient reaction or whether the product is not suitable for your specific skin situation.

We attach great importance to the tolerability of our products and use carefully selected, natural ingredients. Most of our customers report very positive experiences and significant improvements in their skin problems. Nevertheless, it is important to pay attention to the individual needs of your skin and proceed with caution, especially if you are prone to skin reactions.

How quickly can I expect results?

Many of our customers report noticeable improvements within a few days to weeks. Some reports even speak of significant improvements after just one day of use. However, the exact duration of the effect can vary from individual to individual.
Especially if you have been using chemical products or steroids, it can take a lot longer for your skin to recover. So don't give up if you don't see any improvement after a few days. Give your skin the time it needs.

Are the products suitable for children?

Yes, many of our products are also suitable for children.
We always recommend starting with our products specifically for babies and children (0-12 years). If these do not bring any improvement, you can also use our other products. We have numerous positive testimonials from parents who have successfully used our products on their children.

How often do I have to use the products?

The frequency of use can vary depending on the product and individual skin condition. In general, we recommend regular use, often once or twice a day or as needed. You can find more detailed application instructions on the respective product pages.

Where do the ingredients come from and how are the products made?

Our products come from Australia and use natural, skin-friendly ingredients. They are manufactured under strict quality standards. You can find detailed information about the ingredients on the respective product pages.

Why don’t you have official natural cosmetics or organic certification?

Depending on the product, we use between 90% and 100% natural ingredients and can therefore officially call ourselves "natural cosmetics". The main reason why we do not have a special natural cosmetics certification is that the medical effectiveness of our products is our top priority.Our goal is to develop products that really work and are as natural as possible. If we were to focus exclusively on the criteria for natural cosmetics, our products might not be as effective in treating skin problems.Important points about our approach:

  1. Effectiveness: We attach great importance to the fact that our products actually help with skin problems such as eczema, psoriasis and rosacea.
  2. Naturalness: Despite our focus on effectiveness, we mainly use natural ingredients.
  3. Medical devices: Many of our products are certified as medical devices, which guarantees strict standards of quality and effectiveness.
  4. No harmful substances: Our products are free of parabens, harsh chemicals, steroids and artificial fragrances.

We believe that this balanced approach - the highest possible effectiveness with the greatest possible naturalness - offers you the best care for your skin, especially if you suffer from skin problems. If you have any further questions about our ingredients or our philosophy, we are happy to help.

Free shipping from 50€

We deliver free of charge for orders over 50 EUR/CHF. Save on shipping costs and treat your skin to a little more care.

Fast delivery

We ship with DHL GoGreen. Orders placed before 2pm are shipped the same day and usually arrive the day after tomorrow.

Authentic quality

Guaranteed original products directly from the official shop for DA-CH. Exclusive sets and German instructions for optimal skin care results.

Personal service

Questions? We are here for you! We are happy to help you by email, WhatsApp or phone and are guaranteed to respond within 24 hours

Stefanie mit ihrem Mann und ihren zwei  Söhnen

About Us

Hello - I'm Stefanie.

The products from Grahams Natural convinced me so much that after more than 20 years of career I left the IT industry to bring them to Germany, Austria and Switzerland.

The beginning was difficult: many of our products are medical devices and are therefore subject to particularly strict controls. As a newcomer, it sometimes felt like I was trying to drink from a fire hose.

But I'm happy every day to finally be doing something that can help people. When I hear from customers that they've finally got their skin problems under control thanks to our products, then all the effort is forgotten.

I hope that we can help you too. Please let me know if you have any questions! And I hope that our products convince you too.

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